Frequently Asked Questions
- What are DistrACTION® Cards?
- Is There a Warranty?
- Do You Offer Free Shipping?
- How Quickly Do You Ship Orders?
- Is Expedited Shipping Available?
- Gate Control Theory of Pain
- Do the products help nerve pain?
- Do I Need a Comfort Strap?
- Difference Between Healthcare & Personal Models?
- Shipment Arrival
- Can I use Hot Packs with Buzzy?
- Buzzy for Infants 12-18 Months +
- Buzzy for Itching
- How Do I Change the Batteries in my Buzzy?
- What Size Batteries Does Buzzy Use?
- Clean & Disinfect Pain Care Labs Products
- Which is the Best Buzzy for Me?
- Are Distraction Cards Necessary?
- Do You Ship Internationally?
- Buzzy® For Personal Care
- Are there studies on VibraCool?
- Does cold + vibration help with ...
- Is VibraCool TENS?
- How Do I Change the Batteries in my VibraCool?
- Back & Shoulder Pain
- Reuse Buzzy New Patients
- Size Difference in Buzzy Products
- Branded Buzzy Options
- The Science Behind Buzzy®
- VibraCool® Accessories
- What is Your Return Policy?
- Should I Buy Two Buzzy Units?
- Does Buzzy Eliminate Pain?
- Pain Research on Buzzy
Warranty Policy
Buzzy® - We guarantee Buzzy Healthcare units (BKHM & BTH) and all VibraCool units for 12 months and Buzzy Personal units (BKM & BKT) for 6 months. Please email us with your name and proof of purchase, which can be in the form of a screenshot from your online order or an email confirmation from us, as well as a description of your issue.
Healthcare systems that purchase Buzzy Personal kits for clinical use void any warranty.
VibraCool® - This product’s warranty covers every type of malfunction or defect that may appear or arise from normal use in the motor unit of the product for 3 years. The warranty for soft goods and other included products lasts 1 year from the date of purchase. We will replace your product or refund your purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Need Help? Email us info@paincarelabs.com