Buzzy® - We guarantee Buzzy Healthcare units (BKHM & BTH) and all VibraCool units for 12 months and Buzzy Personal units (BKM & BKT) for 6 months. Please email us with your name and proof of purchase, which can be in the form of a screenshot from your online order or an email confirmation from us, as well as a description of your issue.
Healthcare systems that purchase Buzzy Personal kits for clinical use void any warranty.
VibraCool® - This product’s warranty covers every type of malfunction or defect that may appear or arise from normal use in the motor unit of the product for 3 years. The warranty for soft goods and other included products lasts 1 year from the date of purchase. We will replace your product or refund your purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Need Help? Email us info@paincarelabs.com